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Glossary

Name	Acronym	Description
360-Degree Feedback	360	Performance appraisal method where employees receive feedback from their manager, peers, and subordinates.
C-suite	CXOs	A term used to describe a corporation’s highest ranking senior executives, typically starting with “Chief” (e.g., CEO, CFO, COO).
Corporate Social Responsibility	CSR	A company's commitment to manage the social, environmental, and economic effects of its operations responsibly.
Direct Report	DR	Employee(s) who report directly to a manager.
Employee Net Promoter Score	eNPS	A common engagement survey metric used to gauge employee loyalty based on the likelihood to recommend a workplace.
Employee Resource Group	ERG	A voluntary, employee-led group that fosters a diverse, inclusive workplace aligned with organizational goals.
End of Day / End of Business	EOD / EOB	Deadline indicating that a task should be completed by the end of the business day.
Fiscal Year	FY	One-year period used for accounting and financial purposes, which may not align with the calendar year.
Full-Time Equivalent	FTE	A unit that indicates the workload of an employed person in a way that makes workloads comparable across various contexts.
Human Resources	HR	The department responsible for hiring, training, and employee relations. May simply be called “People Department” in younger companies.
Key Performance Indicators	KPIs	Metrics used to evaluate the success of an organization, employee, or project in meeting objectives.
Management by Objectives	MBO	A management approach developed by Peter Drucker that aims to improve performance by clearly defining objectives agreed upon by management and employees. Served as the blueprint for OKRs.
Minimum Viable Product	MVP	The simplest version of a product that can be released to test a concept or gather user feedback.
Net Promoter Score	NPS	A metric used to gauge customer loyalty based on the likelihood to recommend a product or service. Frequently used for benchmarking with competitors.
Objectives and Key Results	OKRs	Goal-setting framework used to define and track objectives and their outcomes.
One-on-Ones	1:1s, O3s	Regular meeting between two individuals, typically a manager and their direct report.
Operational Expenditure	OPEX	The ongoing cost for running a product, business, or system.
Performance Improvement Plan	PIP	Formal plan used to help an employee improve their performance. May be a preqrequisite to terminate an employee.
Project Management Office	PMO	A group or department within a business that defines and maintains standards for project management.
Return on Investment	ROI	Measure used to evaluate the efficiency or profitability of an investment.
Service Level Agreement	SLA	A contract between a service provider and a customer that outlines the level of service expected. May be used among internal teams or departments as well.
Standard Operating Procedure	SOP	Set of step-by-step instructions compiled to help workers carry out routine operations.
Strategic Business Unit	SBU, BU	A division or unit of a company that operates as an independent entity with its own objectives.
Total Addressable Market	TAM	The total revenue opportunity available if a product or service achieved 100% market share.
Unique Selling Proposition	USP	A factor that differentiates a product or service from its competitors.